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Domande frequenti

  • How can I place an order for handmade decorative soy wax candles at Adriana`s Candles?
    Visit our online store at www.adrianas-candles.ch , browse our collection, add candles to your cart, and proceed to checkout. Enter your shipping details and payment method. You'll get an email with order details and tracking info after shipping.
  • What payment methods does Adriana`s Candles accept for purchasing handmade decorative soy wax candles?
    Adriana`s Candles accepts major credit cards (Visa, MasterCard, MaestroCard) TWINT and PayPal. All transactions are secure. For payment issues, contact Adriana`s Candles.
  • How long does it take to receive my order?
    If the product is in stock, between 3-4 working days. If the order must be made, or the quantity is large, between 5-6 working days. We also offer you the opportunity to pick up the product directly from Adriana`s Candles where you can waive the delivery fee.
  • What should I do if my candle from Adriana`s Candles arrives damaged?
    At Adriana`s Candles, we take great care in packaging our handmade decorative soy wax candles to ensure they arrive safely. However, if your candle does arrive damaged, please contact us immediately at our email adrianaroman86@icloud.com with your order number and photos of the damaged product. We will promptly arrange for a replacement or a full refund, depending on your preference. Our goal is to ensure you have the best experience with our natural, handmade candles. Thank you for choosing Adriana`s Candles!
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